Latest Motability Scheme updates regarding COVID-19 (9 April 2020)

Here’s the latest information on the impact of the current COVID-19 situation on the Motability Scheme, including how the Scheme will be operating over the Easter weekend.

Following our last update most dealerships have now closed, and all Motability Scheme orders, handovers, and car returns have been suspended for the time being. As a reminder, if you are coming to the end of your lease, we will automatically extend this for six months. A number of you have kindly contacted us to tell us that this has given you additional peace of mind, so thank you for your feedback.

As we’re currently unable to take any orders, we didn’t launch new car prices on 1 April and our car search is currently unavailable. Although this may be disappointing, we are watching the situation closely and will advise you as soon as anything changes.

In the meantime, we are focused on keeping you mobile, with the RAC and Kwik Fit still providing their services, and RSA Motability (RSAM) handling insurance claims. As a business, we are now getting used to being home-based. Our call centre is operating as normal, though with restricted hours of 9am to 5pm, Monday to Friday. If you do call, please bear with us if you experience longer waiting times than usual.

Please also note that Customer Services will not be open during the Easter weekend, from Good Friday 10 April to Easter Monday 13 April. However, if you do experience an accident or breakdown during this time, please contact RSAM or the RAC as usual.

In the meantime, we are updating our Frequently Asked Questions regularly, so please keep an eye on these; if you have a question, you may well find the answer here.

We thank you for your support and patience at this difficult time, and we will work hard to do all we can to keep you and your family mobile.

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