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Refunds and payments now available by bank transfer

If you have ever received a payment or refund from us for any reason, you will almost certainly have been sent a cheque for the amount owed.

However, we are pleased to announce that we are now able to offer payments and refunds by bank transfer to customers with a Motability Scheme online account.

All you need to do is save your bank details within your online account and any future payments you might be entitled to, such as the Good Condition Bonus, will automatically be sent to you by bank transfer.

Where do I save my bank details?

To receive future payments directly into your bank account, you need to sign-in to your Motability Scheme online account and navigate to the personal details section. Then simply follow the onscreen instructions under the section entitled ‘My payment details’ to complete the process.

If you don’t currently have a Motability Scheme online account, you can learn more and create an account here.

Please note that the online account is currently only available to car or WAV customers.

What details do I need?

We will just need your sort code and account number, but this must be for a UK bank account that has been open for longer than six months. Some smaller or newer banks such as Starling Bank may also not be accepted.

Please note that we can only make payments to the Motability Scheme online account holder, so the bank details entered must match with the online account holder details.

How secure are my details?

We have put a number of measures in place to keep your bank details secure once they are saved within your Motability Scheme online account. These include:

  • Encrypting your details once they have been saved in your account
  • Making only the last few digits of the sort code and account number visible when you view your details in your account
  • Ensuring that our advisors cannot edit or update your details, they can only delete them at your request

We will also send you an email notification whenever your bank details are updated, so that you are always aware if any changes are made.

What if I need to update my details?

You can view or edit the details you have provided in the personal details section of your online account.

To amend your details, click ‘Change bank details’ and follow the simple onscreen instructions.

If you wish to remove your bank details and revert back to cheque payments, you can do this by following the on screen steps in the ‘My payment details’ section or by calling our Customer Services team on 0300 456 4566 who will be able to arrange this for you.

Please note, if we are in the process of making a payment to you when you remove your bank details this will be sent via bank transfer, but future payments will then be sent by cheque.

Don’t forget about the many other great benefits you can enjoy with a Motability Scheme online account, including:

  • Check the progress of a Scheme application
  • View the details of the vehicle ordered
  • Access your PIN which you will need when collecting your new car
  • See your important lease dates
  • Find the contact details for your managing dealership
  • View and update your personal details

If you are an existing customer without an appointee, you can also now start your next application from the comfort of home. Simply head to the ‘New car application’ area of your account and following the onscreen instructions to check and update your personal details and allowance information.


Create an account

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