Every day we get calls from friends or family members who find they need to speak to us about a customer’s lease. That’s why we allow you to add nominees, who can help manage things on
your behalf.
In this article from Lifestyle Magazine*, you can learn how to easily manage your nominees through your online account
What else can I do in my online account?
How it works
You can view, add or remove nominees in the ‘Personal details’ section of your online account. To add a nominee, you will just need to add their name, date of birth, address and phone number.
If you remove a nominee, they will no longer be able to speak to us about your lease. Any changes you make in your online account will automatically update on our systems, so you do not need to let us know
What is a nominee?
A nominee is a nominated speaker who can make minor changes to your lease agreement. This includes things like updating your address or changing your drivers. Your nominee has no legal rights, and the agreement will stay in your name. They cannot make significant changes to your
lease or ask for confidential information, like a copy of your
PIN, for example.
Who can be a nominee?
You could add a friend, family member or carer. Only customers or appointees can add nominees. This means existing nominees cannot add other nominees.
Please note, if you are an appointee, you cannot add the allowance recipient as a nominee. This is because they cannot make changes to the lease when there’s an appointee in place.
What else can I do in my online account?
There’s lots of great features, and we’re always working to add more. You can:
- Update your personal details
- Add your bank details to get payments faster
- Raise a new insurance claim, without needing to call
- Manage your drivers with Direct Line Motability (DLM)
- Make and manage appointments with Kwik
Log in to your online account.
*Lifestyle Magazine
Discover the latest Motability Scheme news with Lifestyle, the quarterly customer magazine. This is available to all Scheme customers and delivered free of charge. You can read the latest issue online or sign up to receive Lifestyle in the post.*
*Only available for Motability Scheme customers free of charge.
