Motability Scheme advisor on the phone

Your opinion matters

It’s important to us that customers are happy with the Motability Scheme. As such, we carry out customer satisfaction research every six months to help us ensure that we deliver an excellent experience for our customers and understand any areas where we could improve.

We enlist independent research agencies who telephone customers on our behalf, and ask them to complete a phone survey. Each research agency informs customers that they are contacting them on behalf of Motability Operations. If you receive a call, please be rest assured that the call is genuine, your answers to the questions are confidential and your details will not be passed on to any other third parties.

Thank you to all customers who have already taken part in our phone surveys; we are proud that our most recent overall customer satisfaction levels were 98%.

Should you receive a call, we encourage your participation; with your help we can continue to offer an excellent service to our customers.  

If you have any comments about the Scheme which you’d like to share, please click here

About the Motability Scheme

The Motability Scheme helps you to get mobile by exchanging your mobility allowance to lease a new car, Wheelchair Accessible Vehicle, scooter or powered wheelchair, all of which come with our fully inclusive lease package, so you can get on the road and enjoy everyday freedom: it’s simple, affordable, reliable.

If you’d like to find out more about the Scheme, request an information pack below and we’ll send you all the information that you need to make the right choice.

Request Scheme information

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