Headlight is our online customer research community, where more than 5,000 Motability Scheme customers respond to research questions and activities from us.
Through surveys, focus groups and interviews, Headlight gives customers the opportunity to tell us what matters to them and help us understand where the Scheme could be improved.
Find out how Headlight works, what happens to your feedback and how you can get involved.
Key takeaways
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Headlight is an online community where Motability Scheme customers can share their views and experiences
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Currently more than 5,000 customers are already part of the community
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Members can respond to research activities from us, including surveys, and may also be invited to take part in focus groups or interviews
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What we hear through Headlight helps us understand customers’ needs, test new ideas and inform future improvements to the Scheme
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We’re expanding Headlight and inviting more customers to register their interest
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You can register your interest in joining Headlight at the bottom of this page
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Headlight is our online customer research community. It gives Motability Scheme customers the opportunity to tell us about their experiences and share their views on different aspects of the Scheme.
Currently, more than 5,000 customers are already part of the community.
Members can be invited to take part in surveys, discussion boards, focus groups and interviews. The activities and topics vary, so there are different opportunities to share your experiences and tell us what matters to you.
Headlight also gives us the opportunity to involve customers when we are exploring new ideas or considering potential improvements. Hearing directly from customers helps us understand their experiences rather than making assumptions about what they need.
Our customers experience the Motability Scheme first-hand, so their feedback can help us understand what is working well and where things could be better.
Headlight gives you another way to share that experience with us. Depending on the research, you might be asked about something you already use, an issue affecting customers or an idea we are considering for the future.
By hearing from customers early and regularly, we can better understand different needs and experiences, identify potential issues and use what we learn to help shape future improvements.
To take part, you must be at least 18 years old and register with the email address linked to your Motability Scheme online account.
What you tell us through Headlight is considered alongside feedback and research from other sources.
This insight can help us understand customer needs, explore an issue in more detail, test new ideas and make more informed decisions about the Motability Scheme.
It can also help us identify potential issues before they become bigger problems and make sure we consider real customer experiences when developing products, services and communications.
Taking part does not mean every suggestion will lead to a change. There can be different things we need to consider, and Headlight is one of the ways we can gather customer feedback.
Headlight covers a wide range of subjects connected to the Motability Scheme.
Recent research has explored topics including annual mileage limits, electric vehicles, digital services, affordability and the future direction of the Motability Scheme.
Future topics will vary too. This means members can have opportunities to talk about their current experiences as well as ideas and changes we are considering for the future.
We’re expanding Headlight and looking for more Motability Scheme customers to share their experience.
By registering your interest, you’ll have the opportunity to take part in research and share your views on different aspects of the Motability Scheme.
It takes just two minutes to register your interest.
