A word from our Chief Executive regarding the COVID-19 situation

With the constantly evolving situation surrounding COVID-19 (Coronavirus), we are going through worrying times. As our valued customers, we’d like to reassure you that we are doing all we can to make sure that you are supported, and our services continue without interruption.

These steps include measures to keep you and your family mobile in the event of periods of self-isolation or illness. For example if your lease is coming to an end, you are due to collect a new car, or your PIP reassessment is delayed, we should also be able to arrange an extension on your current lease if needed.

In line with Government guidelines, we are advising employees who can work from home to do so, to ensure their wellbeing and that of their communities. This means that we are working with a reduced number of advisers. Phone lines will be open, but we’d be grateful for your patience if call lines are busier than usual.

At present we are not seeing any disruption in services to Scheme customers by dealers, Kwik Fit, the RAC and RSA Motability (RSAM), but we’ll let you know if that changes.

We are reviewing the situation on an ongoing basis and will keep you advised of any developments. In the meantime, you may find it helpful to read our FAQs on the Coronavirus situation here . If you have a general query you can visit our website and ‘Ask a question’ using the Q&A bot or try the FAQ section, or speak to your dealer.

Best wishes

Mike Betts

CEO, Motability Operations Ltd

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