Scheme news
Changes to the Europcar fuel deposit
From 1 April 2021 the Europcar fuel deposit process will be changing. Read more here.
Taking your Scheme car abroad after Brexit – what you need to know
The UK has now officially left the EU with a Brexit trade deal. In spite of this, there are a few changes that you need to be aware of if you are planning to take your Motability Scheme vehicle abroad. Read more here.
An easy charging solution for electric vehicle customers
Did you know that bp pulse will fit an at home chargepoint, or provide access to a network of charge points for easy on-street charging, for Motability Scheme customers? Read more here.
Contacting us over Christmas
The Motability Scheme remains open to support customers over the festive period. You’ll be able to reach our Customer Services team until 5.30pm on Thursday 24 December and our telephone lines will open again on Tuesday 29 December. We will also be open from 9.00am to 1.00pm on New Year’s Day – Friday 1 January 2021.
Response to the New National Restrictions in England from 5 November 2020
Following the Government’s announcement of new national restrictions in England from 5 November, we wanted to reassure you that the Motability Scheme will remain open. Read more here.
Spotlight on temporary replacement vehicles
If you are unable to use your Scheme vehicle then we may provide you with a temporary replacement vehicle or hire car. Here, we explain everything you need to know about replacement cars on the Scheme.
Spotting a scam: How we issue refunds and payments
Unscrupulous fraudsters and scammers are using the coronavirus pandemic as an opportunity to trick people into sharing important financial information. To help keep you safe, we wanted to explain how we make payments and issue refunds so that you can spot a potential scam.
10 years of the Powered Wheelchair and Scooter Scheme
We’ve been running the Powered Wheelchair and Scooter Scheme for 10 years. During this time our customer numbers have risen to over 16,500 and our customer satisfaction levels have continued to improve! Read more here.
