Did you join our supply issues Q&A on Facebook?
We recently hosted a live Q&A session on Facebook with Hayley, our Manufacturer Relations Manager. She answered your questions about the ongoing challenges in the car industry – keep reading to find out more.
An update on Adult Disability Payment case transfers in Scotland
Social Security Scotland have recently introduced a new disability allowance for adults living in Scotland called Adult Disability Payment. Keep reading to learn more about what this could mean for you.
How global supply problems are affecting the vehicle repair industry
The motor vehicle repair industry is facing a number of challenges due to supply delays and parts shortages. Read more about what this could mean if you need insurance repairs.
Temporary replacement vehicles: how new car supply issues are affecting Scheme partners
Ongoing challenges in the motoring industry are having a knock-on effect on the supply of temporary replacement vehicles. Find out more about what’s happening and what you can do if your vehicle is off the road.
A message from our CEO about supply issues and delays
Read this update from our CEO Andrew Miller about supply issues and delays.
Ready to order your next car? Here’s how the Motability Scheme online account can help
The Motability Scheme online account helps you to easily manage your existing lease and keep your information up to date. But did you know that the account can also help car or Wheelchair Accessible Vehicle (WAV) customers who are looking to order their next vehicle? Find out more here.
New Vehicle Payment introduced for Motability Scheme customers
With rising energy and fuel prices and other everyday living costs increasing, we have introduced a £250 ‘New Vehicle Payment’, to help customers make the most of their next car or Wheelchair Accessible Vehicle (WAV). We have also introduced a £100 ‘New Product Payment’ for scooter and powered wheelchair customers. Keep reading to learn more.
Payment of £60 COVID-19 related rebate is now underway
We previously announced that we are sending a third COVID-19 related rebate of £60 to all customers that joined the Scheme before 18 July 2021. We’re now pleased to confirm that we’ve started to make these payments to customers - keep reading to find the timescales for when you can expect your refund to arrive.
Receive payments quickly via bank transfer – thanks to the online account
With a Motability Scheme online account you can flexibly manage your lease and have greater control in keeping your information up to date. Plus, if you have an online account you can choose to receive payments, such as the Good Condition Bonus, by bank transfer.
Contacting us over Christmas
The Motability Scheme remains open to support customers over the festive period. You’ll be able to reach our Customer Services team until 5.30pm on Friday 24 December and our telephone lines will open again on Wednesday 29 December. We will also be open from 9.00am to 1.00pm on New Year’s Day (Saturday 1 January 2022) and on Monday 3 January 2022 (Bank Holiday).