Scheme news
Introducing the Motability Scheme online account
Introducing the Motability Scheme online account – a new way to manage your lease. With an online account you can have more control in keeping your information up to date, see important lease end dates and track your next application.
Spotlight on temporary replacement vehicles
If you are unable to use your Scheme vehicle then we may provide you with a temporary replacement vehicle or hire car. Here, we explain everything you need to know about replacement cars on the Scheme.
An easy charging solution for electric vehicle customers
Are you considering an electric vehicle? Did you know that if you're a Motability Scheme customer then you can have a charge point installed at your home, or gain access to a network of charge points for easy on-street charging? Read more here.
Changes to the Europcar fuel deposit
From 1 April 2021 the Europcar fuel deposit process will be changing. Read more here.
Taking your Scheme car abroad after Brexit – what you need to know
The UK has now officially left the EU with a Brexit trade deal. In spite of this, there are a few changes that you need to be aware of if you are planning to take your Motability Scheme vehicle abroad. Read more here.
Contacting us over Christmas
The Motability Scheme remains open to support customers over the festive period. You’ll be able to reach our Customer Services team until 5.30pm on Thursday 24 December and our telephone lines will open again on Tuesday 29 December. We will also be open from 9.00am to 1.00pm on New Year’s Day – Friday 1 January 2021.
Response to the New National Restrictions in England from 5 November 2020
Following the Government’s announcement of new national restrictions in England from 5 November, we wanted to reassure you that the Motability Scheme will remain open. Read more here.
Spotting a scam: How we issue refunds and payments
Unscrupulous fraudsters and scammers are using the coronavirus pandemic as an opportunity to trick people into sharing important financial information. To help keep you safe, we wanted to explain how we make payments and issue refunds so that you can spot a potential scam.
