COVID-19 update: £50 insurance-based refund payments starting this week
Hopefully you’ve heard that we are sending an insurance-based refund of £50 to all customers that joined the Scheme before 4 January 2021 due a reduction in insurance claims during recent lockdowns. We’re now pleased to confirm that payments will be starting this week,. Find out more about when you can expect your payment to arrive.
Register now for The Big Event!
Taking place on Friday 6 and Saturday 7 August, the virtual version of The Big Event is free to attend, and everyone is welcome. The event will showcase a range of cars, WAVs, scooters and powered wheelchairs, as well as popular adaptations. Plus, representatives from the Scheme, the RAC, and Kwik Fit, will also be there to offer advice.
Spotting a scam: How we issue refunds and payments
Unscrupulous fraudsters and scammers are using the coronavirus pandemic as an opportunity to trick people into sharing important financial information. To help keep you safe, we wanted to explain how we make payments and issue refunds so that you can spot a potential scam.
COVID-19 update: £50 insurance-based refund
In 2020 we were able to share savings from a lower level of insurance claims with our customers. Due to similar reductions in claims during further lockdowns, we’re able to send another insurance-based refund of £50 to customers who joined the Scheme before 4 January 2021.
Meet our new CEO: Andrew Miller
Earlier this year we welcomed Andrew Miller as our new CEO. We spoke with Andrew to find out a bit more about the man behind the role. Read the interview here.
Introducing the Motability Scheme online account
Introducing the Motability Scheme online account – a new way to manage your lease. With an online account you can have more control in keeping your information up to date, see important lease end dates and track your next application.
Spotlight on temporary replacement vehicles
If you are unable to use your Scheme vehicle then we may provide you with a temporary replacement vehicle or hire car. Here, we explain everything you need to know about replacement cars on the Scheme.
An easy charging solution for electric vehicle customers
Are you considering an electric vehicle? Did you know that if you're a Motability Scheme customer then you can have a charge point installed at your home, or gain access to a network of charge points for easy on-street charging? Read more here.
Changes to the Europcar fuel deposit
From 1 April 2021 the Europcar fuel deposit process will be changing. Read more here.