Scheme news
Payment of £60 COVID-19 related rebate is now underway
We previously announced that we are sending a third COVID-19 related rebate of £60 to all customers that joined the Scheme before 18 July 2021. We’re now pleased to confirm that we’ve started to make these payments to customers - keep reading to find the timescales for when you can expect your refund to arrive.
Receive payments quickly via bank transfer – thanks to the online account
With a Motability Scheme online account you can flexibly manage your lease and have greater control in keeping your information up to date. Plus, if you have an online account you can choose to receive payments, such as the Good Condition Bonus, by bank transfer.
Contacting us over Christmas
The Motability Scheme remains open to support customers over the festive period. You’ll be able to reach our Customer Services team until 5.30pm on Friday 24 December and our telephone lines will open again on Wednesday 29 December. We will also be open from 9.00am to 1.00pm on New Year’s Day (Saturday 1 January 2022) and on Monday 3 January 2022 (Bank Holiday).
Third Covid-19 related rebate to come to customers
Since March 2020, Covid-19 restrictions have led to reduced use by customers of their Scheme cars. This has led to lower insurance claims, and less wear and tear. As a result, during 2020 and 2021, we sent two £50 rebates to customers. We are pleased to say that we will now be able to share a third £60 rebate with customers who joined the Scheme before 18 July 2021. Read this article for more information.
Spotting a scam: How we issue refunds and payments
Unscrupulous fraudsters and scammers are using the coronavirus pandemic as an opportunity to trick people into sharing important financial information. To help keep you safe, we wanted to explain how we make payments and issue refunds so that you can spot a potential scam.
Did you know you can add or change drivers in your Motability Scheme online account?
As part of our ongoing efforts to improve the Motability Scheme online account, we’ve introduced an exciting new feature that enables you to add or change named drivers to your Scheme insurance policy. Find out how it can help you manage your lease more flexibly!
Rate your online account experience and win a £50 Amazon voucher
We’re giving you the chance to win one of five £50 Amazon vouchers by rating your experience with the Motability Scheme online account. Find out more here.
How global supply problems are affecting the vehicle repair industry
The motor vehicle repair industry is facing a number of challenges due to supply delays and parts shortages. Read more about what this could mean if you need insurance repairs.
