The Motability Scheme will be open as much as possible to support customers over Christmas. You’ll be able to reach our Customer Services team until 5pm on Tuesday 24 December. Our telephone lines will open again at 8am on Friday 27 December. We’ll also be open from 9am to 1pm on Wednesday 1 January 2025.
During Christmas, when we’re open, it may take slightly longer than usual to get through to us by phone. So, please be patient if you’re not able to speak to someone straight away. You can also use the ‘Get support’ section of our website to find answers to many common questions about your lease. This section includes a handy search bar to help you find the right information more quickly.
Our 2025 Christmas opening hours:
| Day | Call centre opening times |
| Friday 20 December 2024 | 8am – 7pm |
| Saturday 21 December 2024 | 9am – 5pm |
| Sunday 22 December 2024 | Closed |
| Monday 23 December 2024 | 8am – 7pm |
| Tuesday 24 December 2024 | 8am – 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | 8am- 7pm |
| Saturday 28 December 2024 | 9am – 5pm |
| Sunday 29 December 2024 | Closed |
| Monday 30th December 2024 | 8am – 7pm |
| Tuesday 31st December 2024 | 8am – 5pm |
| Wednesday 1st January 2025 | 9am – 1pm |
| Thursday 2nd January 2025 | 8am – 7pm |
| Friday 3rd January 2025 | 8am- 7pm |
Our Scheme partners will also be available to support you over Christmas.
Breakdown:
If you lease a car or Wheelchair Accessible Vehicle (WAV), you can contact RAC Motability Assist on 0800 73 111 73 if you breakdown. They are open 24 hours a day 7 days a week.
If you lease a scooter or powered wheelchair and you breakdown, you should call Motability Assist (provided by Autohome), on 0800 953 5000. They are open 24 hours a day, 7 days a week.
Insurance:
If you lease a car or Wheelchair Accessible Vehicle (WAV) and have an accident, you can speak to Direct Line Motability (DLM) on 0300 037 3737.
If you lease a scooter or powered wheelchair and you have an accident you can call DLM on 0800 294 0790.
DLM Christmas Opening Hours
| Monday 23rd December 2024 | 8am – 7pm |
| Tuesday 24th December 2024 | 8am – 5pm |
| Wednesday 25th December 2024 | Closed |
| Thursday 26th December 2024 | Closed |
| Friday 27th December 2024 | 8am – 7pm |
| Saturday 28th December 2024 | 8am – 4pm |
| Sunday 29th December 2024 | Closed |
| Monday 30th December 2024 | 8am – 7pm |
| Tuesday 31st December 2024 | 8am – 5pm |
| Wednesday 1st January 2025 | Closed |
| Thursday 2nd January 2025 | 8am – 7pm |
| Friday 3rd January 2025 | 8am – 7pm |
RSA Christmas Opening Hours
| Monday 23rd December 2024 | 9am-5pm |
| Tuesday 24th December 2024 | 9am-4pm |
| Wednesday 25th December 2024 | Closed |
| Thursday 26th December 2024 | Closed |
| Friday 27th December 2024 | 9am-5pm |
| Saturday 28th December 2024 | Closed |
| Sunday 29th December 2024 | Closed |
| Monday 30th December 2024 | 9am-5pm |
| Tuesday 31st December 2024 | 9am-4pm |
| Wednesday 1st January 2025 | Closed |
| Thursday 2nd January 2025 | 9am-5pm |
| Friday 3rd January 2025 | 9am-5pm |
Online account
Did you know you can use the online Customer Account to access many of the services and key information on your lease. includes raising a new claim if you have an accident.
Season’s greetings and best wishes from the Motability Scheme.
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