Latest Motability Scheme updates regarding COVID-19 (24 March 2020)

The latest Government announcements will have a major impact on the Scheme, with many dealerships now closing. We are doing all we can to keep you mobile, but expect that today will see the end of most dealer-based activity. This means that we do not expect dealers to process any further orders, or manage handovers, or car returns.

What this means for you

If you are coming to the end of your lease, we will automatically extend this for six months. There will be no need to contact us; and you will continue to be insured.

If you plan to leave the Scheme at the end of your lease, contact us so we can discuss arrangements.

At this time we are unable to process any further orders or new applications to the Scheme.

Your mobility

Non-essential service, maintenance and repairs are likely to be cancelled as dealers close, but the RAC will continue to offer an emergency breakdown service. RSA Motability (RSAM) will be able to handle claims, but please be prepared for longer calling times than usual.

Questions

We will update our Frequently Asked Questions on the website throughout the day, so please keep an eye on these as they may well provide an answer to your question. If you do call, bear with us if you experience longer waiting times due to the volumes.

We thank you for all your support at this difficult time, and will continue to do all we can to keep you and your family mobile.

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