Our response to the National Audit Office (NAO) report on the Motability Scheme

Today the National Audit Office (NAO) published a report on the Motability Scheme, Motability the charity and the Department for Work and Pensions.

We are proud that the report acknowledges the excellent service and value for money that the Scheme offers to our customers. This is always our main priority and in the last ten years we have returned more than £500 million in direct payments to customers, such as via the Good Condition Bonus.

In our last planning year alone we invested £183 million directly to support customers including:

  • Good Condition Bonus payments, including increasing the amount to £500
  • An additional £10 million to enhance the specification of Wheelchair Accessible Vehicles
  • £26 million in providing adapted hire cars to allow those with the most complex disabilities to remain mobile if their car is off the road.

We always strive to keep prices down for customers. Our prices have consistently been 44 per cent cheaper than any leasing alternative. We offer a selection of over 2000 cars to suit customers needs and budgets, this includes over 360 costing the same as the mobility allowance, requiring no Advance Payment.

After direct customer investment, in the event of any surplus, we donate money to Motability, the Charity, to allow significant enhancements in the support they are able to offer disabled people. Last year we donated £400 million.

The NAO believes there are further opportunities to build on our success and we agree. We will continue to invest to improve our customer service and value for money. We are  working with Motability, the Charity, with many initiatives already underway.

Please be reassured that there are no changes planned to how the Scheme works or the service customers receive, continuing to offer excellent customer service and value for money will always be our primary objective.

You can read our full press release in response to the NAO’s report here, and the press release from Motability, the Charity, here.

For a further view, read The Independent‘s Business Comment on the Motability Scheme and the NAO report

From the Motability Scheme


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