The Motability Scheme aims to provide you with worry-free motoring, so as a customer, we hope that you and your families are enjoying the freedom and independence that the Scheme brings. For more information about your car or wheelchair accessible vehicle (WAV) watch this quick film to help you make the most of your lease.
We’re here to help and support you throughout your lease, so in case you’ve missed a few things, we’ve summarized a list of key points to remember.
1. Customer handbook
On collection of your new car, you would have received a copy of your customer handbook from your dealer, which includes all of the information that you need to know about your lease. If you’d also like an electronic copy of this, you can download it here.
2. Requesting a V5c
A V5c is sometimes required for toll exemptions or parking permits. If you need a copy of your V5c, please complete the online form. Please note, this could take up to three weeks, as the DVLA need to send us the registration certificate.
3. Updating your details online
If any of your details change throughout your lease, you can update these on our website.
4. Useful contacts
Along with our Scheme partners, we’re here to support you throughout your lease. You can save some useful numbers to your phone in just a few seconds, by downloading the contacts.
5. Getting your next car
Three months before the end of your lease agreement, we will send you a letter to remind you that it is time to choose a new car on the Scheme. You can contact your dealer to start the process, or find a new dealer if you’d like to explore other options.
Keeping in touch
Are you receiving our monthly e-newsletter packed full of the latest Scheme news, useful motoring tips and technology, accessible days out and much more? If not, update your details to make sure we have your email address or if you’re not a customer, you can sign up to our monthly e-newsletter.
You can also join our Motability Community Facebook Group to interact with other Scheme customers. You don’t have to a customer to join, the is a group for anyone with an interest in discussing topics related to mobility, disability or the Motability Scheme. Get involved in the group discussions, asking questions and starting your own threads!
Not a customer but want to find out more?
The Motability Scheme offers an all-inclusive package that allows anyone in receipt of higher rate mobility allowances to use their mobility allowance to lease a car, scooter, powered wheelchair or Wheelchair Accessible Vehicle. The Scheme provides flexible and hassle-free access to a brand new, reliable vehicle of your choice – giving you greater freedom, everyday.
If you’d like us to send you more information about the Motability Scheme, request a free information pack below.