Scheme news
Contacting us over Christmas
The Motability Scheme remains open to support customers over the festive period. Read this article to find our when you will be able to contact our Customer Services team over Christmas and the New Year.
New Scottish disability allowance launching this month
Social Security Scotland are introducing a new disability allowance for adults living in Scotland. It’s called Scottish Adult Disability Living Allowance. Find out who’s eligible and what it means for you.
Towing your Motability Scheme electric vehicle with the RAC
Towing your Motability Scheme electric vehicle with the RAC
Spotting a scam: How we issue refunds and payments
Unscrupulous fraudsters and scammers are looking for opportunities to trick people into sharing important financial information. Find out how we make payments and issue refunds to customers – so that you can spot a potential scam.
We will be closed on Monday 19 September for the state funeral of Her Majesty the Queen
Following confirmation that the state funeral of Her Majesty the Queen will take place on Monday 19 September 2022, both Motability Operations and Motability, the charity, will be closed on this day as a mark of respect.
Working with Scheme customers on our new website illustrations
Have you noticed anything new about our website? We’ve introduced some new illustrations and worked with ‘With Not For’, a creative talent agency, to find the graphic artist to design these for us. Keep reading to learn more about the agency, its founders and the illustrator.
How parts shortages and supply problems are affecting car manufacturers
Car manufacturers are struggling with component shortages, which has a huge impact on them being able to produce and deliver new vehicles. Watch our video to learn about why these issues are occurring and what they mean for you.
New updates to the Motability Scheme website
We are pleased to announce that our website has been updated, with modern, user-friendly designs and a range of helpful tools to support you in the decision-making process. Keep reading to find out what’s changed and to share your feedback with us.
Did you join our supply issues Q&A on Facebook?
We recently hosted a live Q&A session on Facebook with Hayley, our Manufacturer Relations Manager. She answered your questions about the ongoing challenges in the car industry – keep reading to find out more.
Payment of £60 COVID-19 related rebate is now underway
We previously announced that we are sending a third COVID-19 related rebate of £60 to all customers that joined the Scheme before 18 July 2021. We’re now pleased to confirm that we’ve started to make these payments to customers - keep reading to find the timescales for when you can expect your refund to arrive.
