Vehicle supply issues and delayed orders: Your questions answered

The global car market is currently facing a number of challenges, all of which are leading to supply issues, delivery delays and a shortage of many new makes and models. 

Whether you’re looking to order your first car on the Scheme, choose your next car or you’re currently awaiting delivery, we understand that you may have a few questions about what is causing the current delivery delays and what you can do if your order is affected.

To help you, we’ve pulled together the answers to some of the more common questions we are receiving at this time. If you have specific questions about the delivery timescales for a car you have ordered or are considering ordering, your dealer will always be best placed to advise you on this

You can also join us for a live Facebook Q & A all about supply issues at 12.30pm on Friday 5 August. We’ll be joined by James Horne, Dealer Partner Relationship Manager for the Motability Scheme, to answer questions about how the current supply issues are affecting our dealers. Make sure you’re following us on Facebook to submit your questions and take part.

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Supply issues explained

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Why are vehicle orders being delayed?

The main issue affecting new car supply is a global shortage of semiconductors, or ‘chips’, which feature in most electrical items from washing machines and home computers, to TVs and new cars.

Each new car features around 1,500 of these chips, which act as the ‘brain’ of the vehicle, but high demand for electrical items during the COVID-19 pandemic has led to a shortage of semiconductors. This shortage is expected to continue for at least the rest of 2022.

On top of this, factories across the world are continuing to be affected by staff shortages due to COVID-19 isolation requirements and wider supply chain problems caused by the pandemic. These supply chain issues can often mean that vehicles in production are unable to be completed due to delayed parts, leading to further delays and changing delivery dates. In many cases, cars are taking more than six months to be delivered.

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How is this affecting the Motability Scheme?

Although we are working hard to keep the Scheme as affordable as possible, you may notice that there are fewer cars available than in previous years and in many cases, Advance Payments are higher than you may be used to.

Vehicles are also being removed from the Scheme at short notice at the request of manufacturers and dealers are often struggling to get reliable information on delivery dates due to the various factors affecting new car supply.

For more information on how supply issues in the new car market are impacting the Motability Scheme, watch our video below:

 

If you are looking to order a new car on the Motability Scheme, our online Car Search tool has the most up to date information for the cars currently available on the Scheme. Your dealer should be able to give you an idea of the current delivery times, but they won’t be able to speed things up and the information they have might change, so please bear with them.

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Ordering a car

Did you know?

If you’re a car or WAV customer looking to join the Scheme or order your next car, you can start your application online with a Motability Scheme online account. You can update your personal details, allowance information and add the details for two of your named drivers all before you visit the dealership.

This will save you time on the day of your appointment and allow the dealer to dedicate more time to helping you choose the right car.

Create an account

Sign into your account

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What can I do to reduce delays with my order?

If you are looking to order your first car on the Scheme, we would recommend you start your vehicle search as soon as you can. Most manufacturers are experiencing delays, so before you order your car, please check the expected delivery times with the dealership. You may find that a comparable car from a different manufacturer could be available sooner, so it’s important to speak to a few different dealers before you place your order.

Find a dealer

If you are an existing customer, you’ll be able to order your next car three months before the end of your current lease. If you’re approaching the last three months of your lease, we would recommend that you visit our Car Search and start thinking about your next car sooner than you may have done previously. 

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I’m unable to test drive my next car due to the supply issues – what should I do?

Where possible, we always recommend that you take a test drive before placing an order to ensure the vehicle you are considering will be suitable for your needs. You could speak to a few different dealers as you may find that they each have different makes and models available to test drive.

However, if it is not possible to arrange a test drive, please at least ensure that the model you are considering has enough space for you, any passengers you will need to carry, is easy for you to access and comfortable for you to sit in and will meet your mobility needs for the next three years.

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Can I cancel my order if I don’t wish to wait any longer?

If you wish to cancel or change your order due to the current supply issues, please speak to your dealer directly to discuss this.

However, it is also worth noting that the current supply issues are a global issue affecting Motability Scheme customers and retail customers across most manufacturers, so before you cancel your order, please ensure that you are aware of the timescales for the replacement car you are considering.

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What if the Advance Payment of the vehicle I’ve ordered changes after I’ve placed my order?

Our price lists are usually updated every three months with new prices published at the start of January, April, July and October.

The Advance Payment on a car can change throughout the year, but we operate a price guarantee which means the Advance Payment of the car on the date your order is accepted won’t change, even if it changes while you are waiting for the delivery of your car.

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What if my delivery date changes more than once?

Given the various factors affecting the new car market at this time, it is possible that your expected delivery date might change more than once. Dealers are reliant on updates from the manufacturer and in some cases build dates and delivery timeframes may need to change for reasons out of the dealer’s control.

If you’re an existing customer and this happens, please be reassured that we will continue to extend your lease for as long as needed to ensure your continued mobility.

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Extending your lease

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The car I want isn’t currently on the Scheme and I can’t find a suitable alternative – what can I do?

If you have not ordered your next car by the end of your current lease, we will automatically extend your lease for six months to allow you more time to do this. You will then receive a new Certificate of Motor Insurance or temporary cover note from RSA Motability (RSAM) for this period.

You don’t need to contact us to request this, we’ll arrange all of this automatically for you.

You can place your next order at any point during this six-month lease extension. As the current supply issues are expected to continue for the foreseeable future, we would recommend you keep searching for a suitable vehicle and place your next order as soon as you can to reduce the risk of further delays.

In some cases, you may be able to extend your lease for a further one or two years, for example due to low mileage. If this option is available to you, you may be able to extend your lease in the ‘Current lease’ section of your Motability Scheme online account.

Create an account

Sign in to your account

We’ll also include details of your options in the letter we send to you around three months before the end of your lease.

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I am approaching the end of my lease – should I order now or arrange a lease extension and wait?

If you are approaching the end of your current lease, we would recommend that you start the search for your next car as soon as you can. You can then place your next order three months before the end of your existing lease.  Once you’ve placed your order, we can extend the lease on your current vehicle until your new one is ready.

You’ll also be covered by our price guarantee once you’ve placed your next order, meaning that the Advance Payment of the vehicle at the time your order is accepted is the price you will pay, even if the price changes before you collect your new vehicle. Many vehicles are also being removed from the Scheme at short notice by vehicle manufacturers due to the supply challenges, but by placing your order, you can ensure your vehicle is in the queue to be delivered even if this takes a number of months to arrive.

If you are unable to order a suitable alternative before the end of your current lease, we will automatically extend your lease for six months to allow you more time to do this. You will then receive a new Certificate of Motor Insurance or temporary cover note from RSA Motability (RSAM) for this period.

You can place your next order at any point during your lease extension, so if you find a suitable car for your needs, we recommend placing an order as soon as you can as the current supply issues are expected to continue for the foreseeable future.

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I am an existing customer – what happens if my next order is delayed?

If your next order is delayed and your new car is unlikely to be delivered before the end of your current lease, we can extend the lease on your current vehicle until your new one is ready. We’ll also extend your insurance, breakdown cover and the other aspects of your worry-free package, so you shouldn’t notice any difference with your lease.

You’ll just need to make sure you’ve completed the MOT on your vehicle by your original lease end date, as we won’t be able to extend your lease unless this is done. Your dealer should be in touch to arrange this, but please contact them directly if your test is due and you have not heard from them. If they are unable to complete your MOT for any reason, you can contact Kwik Fit and make an appointment at one of their centres. If you are unsure when your MOT is due, you can check this at gov.uk/check-mot-history

More information on servicing and MOTs

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What if I am already in a lease extension, but my next order is delayed?

We can extend your lease until your new car is ready, even if you’re already in a lease extension.

If this means that your lease is likely to extend more than a year beyond your original lease end date, you will need to arrange for another MOT and for some customers another service on your vehicle before it is handed back. Please be reassured we will cover the costs of any MOT or servicing as well as any associated repairs due to general wear and tear, even in a lease extension.

Remember, if you are currently in a lease extension you do not have to wait to order your next car. You can place an order at any point during your current lease extension.

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What happens to my car insurance if my lease is extended?

If your lease is extended, we will also extend your insurance cover with RSA Motability (RSAM). You shouldn’t notice any changes with your insurance policy and will receive a new Certificate of Motor Insurance from RSAM to confirm that your insurance cover has been extended. These are usually issued for a period of six months as standard.

Learn more about your insurance cover

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Am I still covered for maintenance and repairs when I’m in a lease extension?

If your lease is extended, you will still be covered for any routine maintenance or repairs including tyre repair and replacement. We will also extend your RAC breakdown cover, so you shouldn’t notice any difference with your lease.

Breakdown assistance and cover

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My lease is being extended, when will I receive my Good Condition Bonus?

If you are eligible for the Good Condition Bonus, this will be paid to you shortly after you hand your vehicle back to the dealership. The amount you receive depends on the length of the agreement: it’s currently £600 for a three-year lease, £700 for a four-year lease and £900 for a five-year lease.

Read more about the Good Condition Bonus

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Charitable grants

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Can Motability, the Charity, increase my grant award so I can get a vehicle faster?

Motability’s grants awards are awarded in line with set policies and after considering everything the person applying mentions during the application process. This ensures the vehicles are suitable for their mobility needs, and that Motability can help as many people as possible with the funds available.

With this in mind, Motability can only consider increasing a grant award to speed up delivery of a vehicle in exceptional circumstances, such as when the beneficiary has a life-limiting condition.

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Can I order a different vehicle than the ones listed on my award letter?

No, you can only use your grant to order one of the vehicles listed on your grant award letter.

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Can I get a car more quickly if I cancel my grant application?

As the current supply challenges are a global issue affecting most manufacturers, whether you order a car through the Motability Scheme, either with or without a charitable grant, or privately at a dealership, it will be subject to the same delivery lead times and delays.

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Can you speed the delivery up for me because I have applied for a grant?

Whether you order a car through the Scheme or privately at a dealership, it will be subject to the same delivery lead times and delays, and Motability are unable to speed up the delivery of your vehicle.

If you have received an award letter from Motability, the Charity, it is not possible to increase your grant award or use your grant award towards vehicles other than those listed on your award letter to speed up delivery. Motability can only consider increasing a grant award to speed up delivery of a vehicle in exceptional circumstances, such as when the beneficiary has a life-limiting condition.

You can find more FAQs about Motability’s charitable grants here

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Find a dealer

There are over 4,500 Motability dealerships in the UK, and each has at least one Motability Scheme specialist who will provide advice on which car best suits your needs and the latest information on the current supply issues and delivery delays.

If you’re looking to join the Scheme, or order your next car, find the details for your local dealers using our Find a Dealer tool.

Find a dealer

 

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