A message from our CEO about supply issues and delays

Read an update from Andrew Miller, CEO of Motability Operations Ltd, on the global supply issues and delays with our cars.

Many of you might be facing delays with getting your new car.

The whole motoring industry is struggling with significant delays. It’s taking six months or sometimes longer to deliver cars, and they are becoming more expensive.

One reason is a shortage in semiconductors, which began at the start of the pandemic. These control just about everything in a vehicle, but many factories haven’t been able to make them due to low staff capacity and large backlogs.

And just when it looked like we might be coming out of the pandemic, none of us could have expected the tragic conflict in Ukraine. We’re making a financial contribution to the British Red Cross Ukrainian Appeal and we’re collecting from our colleagues and matching their donations.

The conflict has impacted the supply chain even more and manufacturers are now struggling to source other key parts too.

Everyone looking for a new car will be affected and it’s difficult to know when the situation will improve. Experts predict it will continue for the rest of the year.

This means it could take a long time to get your new car, and your delivery date might change more than once.

Thank you for your patience. We’ve been working hard to minimise the impact this has on you and your families. We’re also doing our best to keep prices as low as possible.

You don’t need to do anything or contact us. If your car is delayed, we’ll keep extending your lease until your next car arrives. If you haven’t ordered a new car by the end of your lease, we’ll extend it for six months. I want to assure you we won’t leave you without a vehicle and we’ll keep giving you the same worry-free package you’re used to.

Keep speaking to your dealer – they might have some idea of when your car is due, but they won’t be able to speed things up. The information they have might change too, so please bear with them.

We’ll update you if the situation changes. In the meantime, you can keep up with the latest news about the delays.


Andrew Miller

CEO of Motability Operations Ltd

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