What to expect with Switch: Your new hire car provider​

From Wednesday 1 April 2026, we’ll start using a new hire car provider called Switch.​ 

Who are Switch? 

Switch have more than 50 years of rental experience and is one of the UK’s most trusted hire car providers. 

Switch will have: 

• Over 28,500 vehicles available to hire 

• A UK-wide network with more than 90 locations 

• A fully UK-based support team 

They bring strong experience and a real focus on customer care. 

What’s changing and what it means for you​ 

Switch will replace Europcar as our hire car provider. Most things will feel familiar although you might notice a few changes when you use Switch. We’ve made these to improve your experience if your Motability Scheme car is off the road. These include:

• Deliveries at a time to suit you, so you can feel confident using the hire vehicle and understand the hire terms
   
• Regular updates during the booking, delivery, and collection so you know when the driver is on their way to you
   
• During a booking, you’ll receive the details of your local Switch branch to contact them directly for local, responsive support if you need it
   
• If you have an emergency, like a breakdown or accident in your hire car, you’ll also get a dedicated 24/7 Switch Assist number

Supporting you when you need it​ 

If your Scheme vehicle needs to be off the road, we’ll work with you to find the best way to keep you moving. That might be a hire car from Switch or another option that suits your needs.​ 

You do not need to do anything right now.​ 

We’ll share more details soon, including how to contact Switch and what to expect on the day of your booking.​ 

Your questions answered​ 

I’m in a Europcar hire car now. What happens after Wednesday 1 April 2026?​ 

If  you’re already in a Europcar hire car, you can stay in it after Wednesday 1 April 2026.​ 

You do not need to do anything.​ 

We’ll only contact you if we need to change your hire car. If that happens, we’ll explain everything clearly and support you through the change.​ 

If I need help with my Europcar hire car, who do I contact?​ 

If you’re still in a Europcar hire car, please contact Europcar directly for help.​ 

You can call them on 0371 384 5917.​ 

Find out more about replacement travel on the Scheme.