Contacting us over Christmas

The Motability Scheme remains open to support customers over the festive period. You’ll be able to reach our Customer Services team until 5.30pm on Friday 24 December and our telephone lines will open again on Wednesday 29 December. We will also be open from 9.00am to 1.00pm on New Year’s Day (Saturday 1 January 2022) and on Monday 3 January 2022 (Bank Holiday). 

During the festive period, when we are open it may take slightly longer than usual to get through so please bear with us if you aren’t able to speak to someone straight away.

Our Scheme partners will also be available to support you over Christmas. In the event of a breakdown, you can contact RAC Motability Assist on 0800 73 111 73, or if you have an accident, you can speak to RSA Motability on 0300 037 3737. 

If you have any questions regarding the COVID-19 situation over the festive period, please visit our COVID FAQs for more information.

Day Call centre opening times
Thursday 23 December 2021 08:00 to 20:00
Friday 24 December 2021 (Christmas Eve) 08:00 to 17:30
Saturday 25 December Closed
Sunday 26 December Closed
Monday 27 December 2021 (Bank Holiday) Closed
Tuesday 28 December 2021 (Bank Holiday) Closed
Wednesday 29 December 2021 08:00 to 20:00
Thursday 30 December 2021 08:00 to 20:00
Friday 31 December 2021 08:00 to 20:00
Saturday 1 January 2022 09:00 to 13:00
Sunday 2 January 2022 Closed
Monday 3 January 2022 (Bank Holiday) 09:00 to 13:00
Tuesday 4 January 2022 (Scotland Bank Holiday) 08:00 to 19:00
Wednesday 5 January 2022 (Normal hours resume) 08:00 to 20:00

Season’s greetings and best wishes from the Motability Scheme.

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