Contacting us over Christmas

The Motability Scheme remains open to support customers over the festive period. You’ll be able to reach our Customer Services team until 8pm on Friday 23 December and our telephone lines will open again on Wednesday 28 December. We will also be open from 9am to 1pm on Monday 2 January 2023 (Bank Holiday). 

During the festive period, when we’re open it may take slightly longer than usual to get through – so please bear with us if you aren’t able to speak to someone straight away. You can also use the ‘Get Support’ section of our site to find answers to many common questions about your lease. The section includes a handy search bar to help you find relevant information more quickly.

Our Scheme partners will also be available to support you over Christmas. In the event of a breakdown, you can contact RAC Motability Assist on 0800 73 111 73, or if you have an accident, you can speak to our insurance provider on 0300 037 3737. 

Our 2022 Christmas opening hours:

Day Call centre opening times
Friday 23 December 2022 08:00 to 20:00
Saturday 24 December 2022 (Christmas Eve) Closed
Sunday 25 December 2022 (Christmas Day) Closed
Monday 26 December 2022 (Boxing Day) Closed
Tuesday 27 December 2022 (Substitute Bank Holiday) Closed
Wednesday 28 December 2022 08:00 to 20:00
Thursday 29 December 2022 08:00 to 20:00
Friday 30 December 2022 08:00 to 20:00
Saturday 31 December 2022 (New Year’s Eve) 09:00 to 17:00
Sunday 1 January 2023 (New Year’s Day) Closed
Monday 2 January 2023 (Substitute Bank Holiday) 09:00 to 13:00
Tuesday 3 January 2023 (Normal hours resume) 08:00 to 20:00


Season’s greetings and best wishes from the Motability Scheme.

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