How global supply problems are affecting the vehicle repair industry

You might already be aware that many industries are currently dealing with shortages, delays, and interruptions to their service due to ongoing global supply issues.

The motor vehicle repair industry is no exception, so we wanted to outline the current challenges faced by RSA Motability (RSAM) and their repairers and explain why any insurance repairs your vehicle needs may take slightly longer than have done in the past.


Why could my repairs take longer?

The main issues affecting the vehicle repair industry are a shortage of replacement parts and reduced workshop capacity.

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Much of this is due to the COVID-19 pandemic, which continues to impact the global supply chain in many ways. Not only are there ongoing challenges in shipping parts around the world, but shortages of key components such as semiconductors mean there are simply fewer parts available.

Modern vehicles are generally fitted with more than 1,000 semiconductors, which can be found in anything from the bumpers to the wing mirrors. A global shortage of semiconductors brought on by high demand for electrical items is currently affecting the availability of replacement parts and new cars, and this is expected to continue throughout 2022.

Due to the lack of new cars available at this time, many vehicles that may previously have ‘written-off’ after an accident are now being repaired instead. This means that repairs are often more complex and take more time than they did previously, and with many parts also delayed, cars are taking up workshop capacity for much longer than they usually would.

All of this impacts the number of vehicles that can be repaired and the speed at which they can be repaired as well. Plus, an industry-wide lack of technicians means there are often fewer staff than required to complete these repairs.

What happens if my repairs are delayed?

If your vehicle needs insurance repairs, RSAM and their approved repairers will communicate with you throughout your claim. They will keep you informed of the progress and let you know if any delays are likely to occur.

Please be reassured that RSAM will always aim to provide you with a temporary replacement vehicle to keep you mobile until your car is fixed, but the supply issues are also having an impact on their ability to do this.

Temporary replacement vehicles: how new car supply issues are affecting Scheme partners

If it isn’t possible to provide you with a temporary replacement vehicle for any reason, RSAM will contact you to discuss alternative arrangements.

Are glass repairs affected as well?

Autoglass, RSAM’s approved glass repairer, are not currently being affected by the ongoing parts shortages. However, they are experiencing some delays due to an increased need to recalibrate Automatic Driver Assist Systems (ADAS) following a windscreen replacement. ADAS can include things such as adaptive cruise control and lane departure warning systems, which need to be recalibrated to ensure they’re working correctly after a windscreen is replaced.

This means that customers often need to attend a fitment centre when they have glass replaced, rather than have Autoglass come to their home. With a large number of Motability Scheme vehicles fitted with ADAS features, Autoglass are working to open more centres to minimise any delays.

To book a repair to your windscreen or windows, call 0300 037 9944 or visit the Autoglass website.

Don’t forget…

The insurance cover with RSA Motability (RSAM) is all included as part of your worry-free motoring package with the Motability Scheme.

So if you have an accident or you need to make a claim, call RSAM on 0300 037 3737 as soon as possible. 

Learn more about your insurance cover

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