Close up hands of unrecognizable mechanic doing car service and maintenance.

How global supply problems are affecting the vehicle repair industry

You might already be aware that many industries are currently dealing with shortages, delays, and interruptions to their service due to ongoing global supply issues.

The motor vehicle repair industry is no exception, so we wanted to outline the current challenges faced by RSA Motability (RSAM) and their repairers and explain why any insurance repairs your vehicle needs may take slightly longer than have done in the past.


Why could my repairs take longer?

The main issue affecting the vehicle repair industry is the ongoing shortage of semiconductors, or ‘chips’. Modern vehicles are generally fitted with more than 1,000 of these chips, which can be found in anything from the bumpers to the wing mirrors.

A global shortage of semiconductors brought on by high demand for electrical items is currently affecting the availability of replacement parts, and this is expected to continue well in to 2022.

Did you know?

You can now easily see the details of your insurance cover and named drivers in the ‘Insurance cover’ section of your Motability Scheme online account, saving you a call to RSAM. Please note this feature is not currently available to appointees.

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It’s not just parts requiring semiconductors that are in short supply. Other items such as body panels are having to be ordered from overseas due to a lack of UK stock, and a shortage of drivers is affecting delivery times. Most of the UK’s popular car brands are impacted by these shortages and repairers are sometimes having to wait for several weeks for parts to be delivered before they can carry out the repairs.

On top of this, COVID-19 is also continuing to impact RSAM’s repair network. In many cases, workshop capacity has had to reduce to ensure a COVID safe environment for employees, meaning fewer vehicles can be worked on at any one time.

Staffing levels are also being impacted by illness and isolation requirements, which is having a knock-on effect on the speed of the repairs.

What happens if my repairs are delayed?

If your vehicle needs insurance repairs, RSAM and their approved repairers will communicate with you throughout your claim. They will keep you informed of the progress and let you know if any delays are likely to occur.

Please be reassured that RSAM will always aim to provide you with a temporary replacement vehicle to keep you mobile until your car is fixed. If this isn’t possible for any reason, they will contact you to discuss alternative arrangements.

Are glass repairs affected as well?

Autoglass, RSAM’s approved glass repairer, are not currently being affected by the ongoing parts shortages. However, they are experiencing some delays due to an increased need to recalibrate Automatic Driver Assist Systems (ADAS) following a windscreen replacement. ADAS can include things such as adaptive cruise control and lane departure warning systems, which need to be recalibrated to ensure they’re working correctly after a windscreen is replaced.

This means that customers often need to attend a fitment centre when they have glass replaced, rather than have Autoglass come to their home. With a large number of Motability Scheme vehicles fitted with ADAS features, Autoglass are working to open more centres to minimise any delays.

To book a repair to your windscreen or windows, call 0300 037 9944 or visit the Autoglass website.

Don’t forget…

The insurance cover with RSA Motability (RSAM) is all included as part of your worry-free motoring package with the Motability Scheme.

So if you have an accident or you need to make a claim, call RSAM on 0300 037 3737 as soon as possible. 

Learn more about your insurance cover

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