Hopefully you’ve heard that we are sending a third COVID-19 related rebate of £60 to all customers that joined the Scheme before 18 July 2021, due to a reduction in insurance claims and wear and tear during the pandemic.
We’re now pleased to confirm that we’ve started to make these payments to customers, so we wanted to outline the timescales for when you can expect your refund to arrive.
Payments by bank transfer
We’ve been offering customers the option to receive this payment by bank transfer, by saving your bank details within your Motability Scheme online account.
If you entered your bank details within your account by 23 January 2022, your payment should be sent to you between 24 January 2022 and 28 January 2022, but please note it may take up to five days for the payment to arrive.
This will show on your bank statement as being paid by ‘Motability Operations’ and will feature a unique eight-digit payment reference number. We will also send a remittance email showing the details of the payment which you can keep for your records.
If you didn’t save your bank details in your online account by 23 January 2022, we may not be able to send this refund to you by bank transfer. However, you can still save your bank details in your account to receive any future payment or refunds, such as the Good Condition Bonus, by bank transfer.
Payments by cheque
If you haven’t saved your bank details within your Motability Scheme online account, we will send your refund by cheque instead.
Cheque payments will start to be sent from 10 February 2022 and will continue until the end of March 2022. Your cheque will arrive with a letter entitled ‘COVID-19 related rebate’. Please be aware we are unable to advise when an individual cheque will be sent or received.
If you are unable to visit a branch to cash your cheque, you should speak to your bank to see what other options they have available. A number of banks now offer alternative ways of cashing cheques, such as through your smartphone banking app or filling out a paying-in slip and posting back to the bank along with the cheque. If you are unsure what services your bank offers to help you cash cheques, more details should be available on their website.
Please be aware that we will not reissue the cheque in another person’s name.