We’re working hard to keep the Motability Scheme as affordable as possible in a time where costs are rising.
In reviewing the Scheme this year, we found that customers are taking such good care of their vehicles, we can pay £350 of your Good Condition Bonus early. We hope this payment can provide some help with making the most of your vehicle during a challenging time.
The remaining amount will be paid at the end of your lease as usual for vehicles returned in good condition. This will be £250 for a three-year lease, or £550 for a five-year lease.
Receiving your payment
Payments will start from late October for customers who have added their bank details in their Motability Scheme online account and will take around three weeks to complete.
If you’ve already given us your bank details, please check these are up to date by 22 October 2022 to avoid any delays with your payment.
Sign in to your online account
If you don’t yet have an online account you can set one up at myaccount.motabilityoperations.co.uk and update your payment details in the ‘Personal details’ section of the account.
If your bank details are in your online account by 22 October 2022 we will automatically make the payment by bank transfer. If we don’t have your bank details by this date, we will automatically make the payment by cheque before the end of this year. You don’t need to contact us to let us know how you would like to receive this payment.
Please note we’re unable to tell you exactly when you will receive your payment, and we cannot pay cheques early, so please do not contact us to request this.
Additional changes to the Good Condition Bonus from 1 October 2022
The Good Condition Bonus is a shared commitment that when you return your car in a good condition so it can be resold, you get money back. In other words, we put aside a small amount of money from the lease for the Good Condition Bonus as a form of guarantee, and return it to you at the end of your lease.
As of 1 October 2022 we have renamed this the Good Condition Payment. At the same time, we have reduced the amount that is put aside for cars being returned in good condition.
By reducing the amount of money we hold for the Good Condition Payment, we are able to reduce the impact of some of the rising costs of delivering the Scheme and keep the cost of leases as low as possible.
This means that the Good Condition Payment for three-year leases for vehicles ordered on or after 1 October 2022 will be £250. For five-year leases this will be £350.
Frequently asked questions
We understand that you may have a few questions about these changes, so we have answered some of these below.
- I have ordered a vehicle but I’m waiting for it to arrive. Will I receive a £350 payment?
- I already have a vehicle on the Scheme, but I’ve also ordered my next car and I’m waiting for it to arrive. What payments will I receive?
- How much will I receive at the end of my lease?
- I received my Good Condition Bonus early due to COVID-19, will I also get this £350 payment?
- I am in a lease extension, will I receive this payment?
- Will I still receive the New Vehicle Payment?
- I currently have a WAV, will this change the amount I receive?
- What if I need to end my lease early?
- I have a scooter or powered wheelchair, will these changes affect me?
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I have ordered a vehicle but I’m waiting for it to arrive. Will I receive a £350 payment? |
If you ordered your vehicle before 1 October 2022, you’ll receive a payment of £350 shortly after you collect it. This is because the vehicle was ordered when a higher amount of Good Condition Bonus was built into the lease.
If you ordered after 1 October 2022, you will not receive this £350 payment.
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I already have a vehicle on the Scheme, but I’ve also ordered my next car and I’m waiting for it to arrive. What payments will I receive? |
If you’re an existing customer and ordered your next car before 1 October 2022 you will receive £350 for your current vehicle which will be paid in line with the timescales outlined under ‘Receiving your payment’.
You’ll also receive a second £350 payment shortly after you take delivery of your new vehicle. This is because your new vehicle was ordered when a higher amount of Good Condition Bonus was built into the lease.
If you ordered your next vehicle after 1 October 2022, you will not receive a second payment of £350.
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How much will I receive at the end of my lease? |
If you ordered your vehicle before 1 October 2022, you will receive a £350 early payment and then £250 at the end of a three-year lease, or £550 at the end of a five-year lease, if you return your vehicle in good condition.
For orders placed from 1 October 2022, the Good Condition Payment is £250 at the end of a three-year lease or £350 for a five-year lease, if you return your vehicle in good condition.
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I received my Good Condition Bonus early due to COVID-19, will I also get this £350 payment? |
If you requested early payment of your Good Condition Bonus due to COVID-19 and you’re still in the same lease, you will not receive this £350 payment.
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I am in a lease extension, will I receive this payment? |
Yes, you will receive this payment which will be paid in line with the timescales outlined under ‘Receiving your payment’. The amount you receive at the end of your lease will then depend on how long your lease is extended for.
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Will I still receive the New Vehicle Payment? |
The New Vehicle Payment is not affected by this change and will still be paid to eligible customers.
Read more about the New Vehicle Payment
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I currently have a WAV, will this change the amount I receive? |
No, you will still receive £350 providing your vehicle was ordered before 1 October 2022. The remaining amount you’ll receive when you return your current WAV would then be £550 if you are in a five-year lease.
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What if I need to end my lease early? |
If your lease ends early for any reason after you’ve received your £350 payment, you will not be asked to pay this back.
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I have a scooter or powered wheelchair, will these changes affect me? |
As customers leasing a scooter or powered wheelchair receive an End of Contract Payment rather than a Good Condition Bonus, you will not be affected by these changes.
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