Our insurance provider is changing – what you need to know

You might be aware that on 1 September 2023, the insurance provider for the Motability Scheme will be changing, with Direct Line Motability (DLM) taking over from the current supplier, RSA Motability (RSAM).

Our priority is to make this transition as seamless as possible for you, so there’ll be no change to the level of cover you’re provided, and the main contact numbers will remain the same.

As we get nearer to 1 September, we wanted to share a few important pieces of information to help you understand more about this change.

Your new cover booklet

Between mid-July and the end of August, every customer on the Scheme will receive a new Insurance Cover Booklet with details of the DLM policy.

We’ll be sending these by email to customers that have a Motability Scheme online account, otherwise we’ll send it by post.

It will take a number of weeks for us to send all of these booklets, so please only contact us about this if you have not received yours by the end of August.

This new booklet will also not apply until 1 September 2023, so you should keep using your RSAM Cover Booklet until then.

After 1 September, you’ll then be sent a new Insurance Cover Note by DLM.

Your drivers

The details of your current drivers will automatically transfer over to DLM, so you will not need to re-add these after 1 September.

Following the change, you’ll also be able to add three drivers to your next application when ordering a new car. This is instead of adding two drivers when you’re applying and a third after collecting your new vehicle.

You’ll still be able to change your drivers through your online account, and to make things easier, the new DLM insurance portal will give you the option to save the details of any drivers you’ve previously added. DLG driver portal image - updated.jpg

This means that if you regularly need to change your three drivers, you will not have to re-add their details each time and will instead be able to choose from a list of people who’ve driven your car before.

New digital features

Following the move to DLM, you’ll be able to enjoy more digital benefits through the ‘insurance’ section of your Motability Scheme online account.

We’ll be rolling these out gradually from 1 September, so if you don’t have an online account yet, it’s worth creating one so you can take advantage of the new features once they’re released.

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Looking for more information?

We understand you might have some questions about moving from RSAM to DLM.

To help, we’ve created two dedicated FAQ pages – one for cars and Wheelchair Accessible Vehicles (WAVs), and another for scooters and powered wheelchairs.

We’ll be updating these pages regularly, so if you have any questions about the move to DLM, just visit motability.co.uk/dlm.

Car and WAV insurance FAQs

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