On 1 September 2023, the insurance provider for the Motability Scheme will be changing, with Direct Line Motability taking over from the current provider, RSA Motability (RSAM).
There’ll be no impact on customers or change to the cover provided under the Scheme, and the contact numbers will remain the same after the change takes place.
In the meantime, customers should continue to contact RSAM for all insurance-related queries, including any new insurance claims, updates on existing claims and changes to named drivers until Direct Line Motability takes over.
Create your online account
Many of the digital features available with Direct Line Motability will be accessed through your Motability Scheme online account.
It’s worth creating your online account now so you can enjoy all of these features once they’re released.
Following the change, you’ll be able to enjoy many more digital benefits and we’ll be sharing more details on these exciting new features in the coming months.
Will I get new insurance documents?
Yes, we will start to contact everyone in July with more information about the change to Direct Line Motability.
We will also send you a welcome letter and a new Insurance Cover Booklet with details of your insurance cover with Direct Line Motability.
I need to make an insurance claim now, what should I do?
RSAM will continue to provide insurance to the Motability Scheme until the change takes place, so you should continue to contact them for any new claims, either by calling 0300 037 3737 or by registering a new claim online.
I have an ongoing insurance claim with RSAM, what will happen with this claim?
RSAM will continue to manage your insurance claim, so there is no change. Please continue to speak to them directly for any updates on your claim.
I need to change one of my named drivers, what should I do?
There is no change to the process for changing named drivers, RSAM will continue to make these changes to your policy until Direct Line Motability takes over. The contact numbers will also remain the same after the change takes place.
You’ll still be able to manage your named drivers through your Motability Scheme online account after 1 September 2023 as well.
I lease a scooter and powered wheelchair, will my insurance change to the new supplier?
Yes, Direct Line Motability will also be providing insurance cover to scooter and powered wheelchair customers from 1 September 2023.
In the meantime, please continue to contact RSAM about any new or ongoing insurance claims on 0300 037 3737.
I am leaving the Scheme and want to tell my new insurer about my claims history. Who should I contact?
Please contact RSAM who will provide you with a claims history letter for you, or a named driver. After 1 September 2023, Direct Line Motability will be able to provide this service for you.
Will the Scheme breakdown providers be changing as well?
No, If you lease a car or Wheelchair Accessible Vehicle (WAV) you should continue to call RAC Motability Assist on 0800 73 111 73.
If you lease a scooter or powered wheelchair, you should contact Autohome Assist on 0800 953 5000.
My home is insured through RSA Home Insurance, will this move to Direct Line Motability as well?
No, the move to Direct Line Motability will not impact home insurance policies provided by RSA Home Insurance. Only the insurance for your Motability Scheme vehicle will move to Direct Line Motability.