Manage your personalised plates through your online account

We’re always looking for new ways to help you manage your lease online.

One of the latest features in the Motability Scheme online account lets you add a personalised number plate to your Scheme car during your lease.

If you’ve already got a personalised plate, you can remove it at the end of your lease using your online account too.


Can I get a personalised number plate?

You can add personalised number plates to your Motability Scheme car or Wheelchair Accessible Vehicle (WAV).

If you choose to do this, it’s your responsibility to make sure you follow the DVLA’s instructions, and that your plate is not offensive to others. You’ll also need to pay any costs involved.

Some dealers can add personalised number plates for you before you get your new vehicle, but you’ll need to arrange this with them before it’s registered.

If the dealer cannot add personalised plates, or have already registered your car or WAV, please accept your new vehicle with standard plates, then go to your online account.

How to add plates during your lease

If you’ve already got your car or WAV and now want to add a personalised plate, go to the ‘Current lease’ section of your online account.

Here we’ll explain the steps you need to follow and show your V5C document number, which you’ll need to add your plate.

Then, follow the DVLA’s online instructions to assign your plates to your new vehicle.

Depending whether or not the plates have been registered on another car or WAV previously, you’ll need your Certificate of Entitlement (V750) or Retention Certificate (V778) to hand as well.

How to remove plates at the end of your lease

If you add personalised plates, you’ll need to remove them by the end of your lease and keep them registered with the DVLA if you want to use them again.

You can start this through the ‘Current lease’ section of your online account before going to the DVLA website.

We’ll contact you around four weeks before the end of your lease with a reminder and your V5C document number, which you’ll need to retain the plates, but you can also find this in your online account.

If you want to assign your plates to your next Scheme car or WAV, ask your dealer if they can do this for you. Try to speak to them as soon as possible.

If you do not want to keep your personalised plates, please let us know.

We’ll then sell the vehicle at the end of your lease with your personalised number plates on it. This means you’ll lose the right to display this number plate on another vehicle in the future.

If you do not tell us your plans before the end of your lease we cannot accept any responsibility for keeping or giving your plates back.

More benefits of an online account

  • Easily check and update your personal details if anything changes
  • Add your bank details to get payments faster
  • Manage your drivers and raise a new insurance claim, without needing to call Direct Line Motability (DLM)
  • View and download copies of important lease documents
  • Make and manage appointments with Kwik Fit
  • Plus many more handy features to help you look after your lease

Related Articles

Watch: how to make a Kwik Fit booking using your online account

MOT reminders in the Motability Scheme online account

Watch: how to manage your drivers online

From the Motability Scheme


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