Motability Scheme customer

Motability Recovery: The breakdown app for scooter and powered wheelchair customers

You might already be aware that Motability Assist provide a specialist breakdown recovery service for Motability Scheme scooter and powered wheelchair customers, but did you know they also have a smart phone app to help customers in the event of a breakdown?

Especially designed with scooter and powered wheelchair customers in mind, the app means Motability Assist can pinpoint your exact location and get to you as quickly as possible, even if you’re not sure exactly where you are.

The app can be particularly helpful if you’re visiting somewhere you’re not familiar with or you’re possibly in a more rural area without any distinguishable landmarks. It works by sending your exact location to Motability Assist, so they won’t waste any unnecessary time trying to find you. The app is simple to install and use and costs the same as a single text message.

“I did not know where I was, or what the street name was…I did not know the names of the roads. Having the app for them to pinpoint and say we know exactly where you are. That was reassuring, I would have been saying there is a tree there a road there  – that could have been anywhere. For them to pinpoint me and say we know where you are, we have got you – we have found you – that is all of the worry gone, so reassuring, you do not feel as though you have been stranded somewhere.”

To take advantage of the app you must download it in advance of being in a breakdown situation. So next time you have a WIFI connection, download the app from the App Store for Apple phones or Google Play Store for android phones by searching for ‘Motability Recovery’ and following the simple on screen instructions to complete the initial set up. If you have any difficulties downloading the app, please speak to your dealer who will be happy to help.

Once the app is downloaded on your phone, if you ever break down, simply open the app, click ‘Rescue me’ to generate a text message with the coordinates of your exact location and press send.

Please note this app is only available for customers who lease a scooter and powered wheelchair through the Motability Scheme and benefit from the all-inclusive leasing package. It is not available for car Scheme customers or those who privately own a scooter or powered wheelchair.

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