Scooter and powered wheelchair dealers awarded for outstanding customer service

Every year, the Motability Scheme gives out awards to powered wheelchair and scooter dealerships who have achieved a particularly high standard of customer service. Scheme customers, new and existing, are contacted randomly to ask for feedback on their experience and from this, awards are given out in three categories according to the size of their operation.

These awards are very highly regarded and throughout the friendly competition, the dealers have one thing in common: they all want the best for Motability Scheme customers. The awards reward commitment to high standards of care and showcase dealers who have gone above and beyond the already high standard expected of Motability Scheme dealers.

The winners

The winners and highly commended recipients across the three categories (split by dealership size) are:

Large category (more than 200 customers)

Winner – Charterwood Mobility – Chartercare
Highly Commended – Parkgate Mobility, Mobility Direct N. Ireland, Millercare and Easy Mobility Services

Medium category (between 101-200 customers)

Winner – True Mobility
Highly Commended – Cumbria Mobility, Altonaids Mobility, RKS and Scootermart Mobility Centre      

Small category (between 35-100 customers)

Winner – O’Brien Mobility                              
Highly Commended – Mobility Scotland, Premier Mobility, NBR Scooter Brokers and Haven Mobility                               

Excellent service

Every scooter and powered wheelchair dealership with 35 or more Motability Scheme customers is entered into the awards and rated out of 10. The average score for all eligible dealerships in the 2020 Motability Scheme Dealer Awards is 9.42 out of 10. The winning and commended dealerships all scored 9.75 or over.

This year’s winners and commended dealerships are a mix of dealerships being recognised for the first time and some repeat winners; this is Charterwood Mobility’s 2nd year winning the large category, while True Mobility were commended last year. 

Consecutive wins

Simone, from Charterwood Mobility, says they’re elated to have won the award:

“The whole Charterwood team is delighted that we have won the Motability Scheme Dealer Award for a second year.  We look forward to opening a new showroom in Kent this year and as soon as things open up, we look forward to a successful year on the Scheme”

Andy, from True Mobility, is also thrilled to have won for the second year in a row:

“We are obviously delighted to win this award for the second time and it’s even more special to win in such a difficult year.  All dealers were faced with extraordinary challenges last year and I am extremely proud of our team and the way they kept our customers mobile. We often get good feedback from our customers, including the occasional box of choccies or a cake, but this award makes it official!”


Joe, from O’Brien Mobility, is also pleased to get an award and he believes it’s all about teamwork:

“We are a small team and work in a close environment; each team member has a clear understanding of the Scheme and their part in it.”

“No one is precious about their particular role and all the team are willing to assist each other when the need arises. When the telephones ring they get answered no matter who may be responsible at the time.”

Support during your lease 

Our powered wheelchair and scooter customers don’t just benefit from a new product every thee-years. The Motability Scheme offers a worry-free lease package, including support from expert dealerships. Our specialist dealers are there to help you for the duration of our lease, from helping you to choose a product to delivery, to servicing and repairs. Read our article on how our dealerships provide support if you’d like to find out more. 

About the Motability Scheme

Motability Scheme customers can exchange all or part of their mobility allowance for leasing a scooter, powered wheelchair, car or Wheelchair Accessible Vehicle. Find out more about joining, find your closest powered wheelchair and scooter dealer and browse our wide range of scooters and powered wheelchairs.

Related Articles 

What to expect if your mobility scooter or powered wheelchair needs a repair

Be Prepared: Top tips for travelling on your scooter or powered wheelchair

Motability Assist: How it protects customers

From the Motability Scheme


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