Motability Scheme customer visting Kwik Fit branch

What to expect when visiting a Kwik Fit centre

Tyres go through a lot on a daily basis. As your car’s sole contact with the road, they will inevitably pick up a lot of wear and tear along the way. At some point you’ll probably need to replace one or more of your tyres either because the tread has worn down or because the tyre shows signs of damage such as cracks and bulges. However, getting your tyres replaced needn’t be a hassle, your worry-free Motability Scheme lease package includes repair or replacement tyres from Kwik Fit at no extra charge. So if you need new tyres, here’s a run-down of what you can expect when you visit a Kwik Fit centre.


What does my tyre replacement include as a Motability Scheme customer?


Making a booking

It’s possible to call in to your local Kwik Fit centre without an appointment and the team will fit you in as soon as they can. However, to avoid delays and to get you back on the road as soon as possible, we recommend using Kwik Fit’s easy-to-use online booking tool. To make a booking, select the book your appointment online link on the Motability Scheme website, which will take you directly to the Book Tyre Inspection page on the Kwik Fit website. You will then be required to simply follow the directions that are specified on the page to secure your reservation. Not only can you choose an appointment from the available time slots to suit your needs, Kwik Fit will also ensure the correct size tyres for your car are in stock, ready for your arrival.

Read this article on how to use the Kwik Fit online booking tool for more information

Most Kwik Fit centres offer step-free access but if you have specific accessibility requirements, it’s recommended that you phone ahead to check which of your local centres may be the most accessible before you book.

Arriving at the centre

When you arrive for your appointment you will be greeted by a technician who will check you in, find out which tyres you are concerned about and take your car key. Remember to let the member of staff know you are a Motability Scheme customer and also inform them of any adaptations fitted to your vehicle as it may need to be driven onto a ramp. The Kwik Fit team will aim to complete the work within one hour. If at this point you’d like to leave the car with the team and collect when completed, no problem – the technician will take your contact details and give you a call when they’re done. Alternatively, you are more than welcome to wait in the comfortable seating area. All Kwik Fit centres offer complimentary hot and cold drinks plus free wifi so you can sit back, have a brew and catch up on your favourite programmes or check in with work while you wait. Many of our newly refurbished centres also have glass partitions between the waiting area and the workshop so you can see the team working on your car.

What happens in the workshop?

Meanwhile, the Kwik Fit team will take your car into the workshop and start with an inspection of your tyres. For added peace of mind, all four tyres are checked and the technician will inform you if any others need replacing either now or in the near future (don’t worry, there’s no additional cost to you – all repairs and replacements are included in your lease package). The tread depth will be measured and the surface of the tyres will be thoroughly inspected for damage. If the tread depth is 2mm or lower, the tyre will be replaced. Legally, tyres need to be replaced when the tread depth falls to 1.6mm on 75% of the contact surface. However Kwik Fit will replace tyres on Motability Scheme cars when the depth falls to 2.0mm. If your tyres don’t need to be replaced yet, Kwik Fit will provide an estimate of how many more miles you can expect to get out of the tyre before it needs to be changed.

Can my tyres be repaired?


In certain circumstances the Kwik Fit technician may be able to repair your existing tyre rather than replacing it and will let you know if this is the case. So, if you run over a nail and the tyre is losing pressure, it may be possible to remove the object and save the tyre by plugging the hole. There are strict guidelines regarding safe puncture repairs and Kwik Fit adheres to British Standard BSAU159 which outlines the location, size and number of tyre repairs that should be carried out to ensure you stay safe on the road. However, if your tyre shows signs of damage, ageing, low tread or exposed cords, a repair will not be attempted.

If you need new tyres, the technician will remove the tyre from the rim and will dispose of your old tyres which will be recycled and repurposed. The old tyre valve will also be replaced as these are generally made of rubber and are prone to deterioration. You’ll receive a brand new tyre valve with every new tyre to ensure these are in good condition and maintain air pressure in the tyre. If your vehicle has a Tyre Pressure Monitoring System (TPMS), Kwik Fit can also supply and fit a cost effective TPMS sensor should your existing tyre valve sensors need replacing.

Your new tyres will be fitted and inflated to the correct pressure as per your vehicle manufacturer’s recommendation. You’ll also receive complimentary wheel balancing to ensure the tyre rotates evenly on the axle. Incorrect wheel balancing can cause steering wheel vibration and leads to premature tyre and suspension wear if not rectified. Kwik Fit’s wheel balancing machines can detect even the smallest imbalance of weight and highlights where counter weights should be placed to eliminate vibration and provide a smooth ride.

All done!

Upon completion of the work, the technician will hand back your keys as well as a copy of your fleet sales receipt. They can also provide advice and guidance should you have any questions and if any of your remaining tyres need replacing soon, they will let you know. There’s nothing to pay and no need to inform the Scheme as Kwik Fit will confirm with us any work that has been carried out.

We aim to get you back on the road quickly and safely, so, if you have any concerns about your tyres, notice the tread is going bald or spot any cuts or damage to the tyre sidewall, don’t delay. Kwik Fit have over 600 centres across the UK so help is never far away. Book a tyre inspection online today.

Kwik Fit Mobile 

If you are unable to get to a centre, the tyre you need is not in stock or if accessibility at your nearest centre is difficult, Kwik Fit also offer a mobile service. The service is available by appointment in advance only and is not able to repair punctures. You can organise an appointment for one of Kwik Fit’s mobile fitting units to replace tyres at your home at no extra cost, but to make sure they bring the right tyres for your car, you’ll need to have your car registration and tyre size to hand when you arrange your appointment.

Find out more about how to use the Kwik Fit mobile service

New to the Motability Scheme?

The purpose of the Scheme is to provide the simplest, most affordable way to run a brand new car. There’s no credit checks or lengthy forms to fill out. You just exchange your mobility allowance to lease the car that suits your needs best. Every day running costs such as insurance, maintenance and servicing, tyre replacement and repair and breakdown assistance are all included in the weekly price. So, you just need to pay for fuel and off you go.

More about your tyres on the Motability Scheme

Remember, puncture repairs, wheel balance and replacement of stolen or vandalised tyres is included in the lease package, so Kwik Fit can get you back on the road as quickly and safely as possible if any of these instances occur.

If you are not a Motability Scheme customer and would like to find out more about what’s included in the lease, request an information pack or find out more on our website.

Get a free information pack

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