Keeping your Motability Scheme vehicle in working order is crucial to helping you make the most of your lease. For Wheelchair Accessible Vehicle (WAV) customers, this not only means keeping the engine and driving aspects of the vehicle working reliably, but also the conversion elements that allow the wheelchair user to access the vehicle.
To help you do this, we include an annual check for all the conversion aspects of the WAV within your lease package, which is usually carried out at your home address by your WAV supplier. However, given the ongoing COVID-19 situation, we understand that you may have some questions about a WAV supplier visiting your home to carry out the check at this time.
With that in mind, we wanted to explain some of the measures that WAV suppliers have put in place to keep you and your family safe while they complete your annual WAV check.
What safety measures can I expect?
The top priority for our WAV suppliers is to create a COVID-19 safe environment for you, from the moment they arrive to the moment they leave. Whilst the exact safety measures may vary between suppliers, a few examples of what to expect include:
- Touch-free service: Rather than knocking on the door to let you know they’ve arrived, your WAV supplier may instead call or text to announce their arrival. If there is a specific way you’d like your supplier to let you know they’ve arrived, discuss this with them when arranging the annual check.
- Key collection: You should also discuss the handover of the vehicle keys with the supplier when you are arranging their visit. You may want to leave them in an agreed safe place, or hand the keys over through the letterbox to avoid face-to-face contact.
- Cleaning: Your WAV supplier will fully disinfect the vehicle once the check is complete. This will usually include all surfaces such as the steering wheel, gearstick, handbrake, levers, buttons, door handles, conversion parts and anything else they may have touched, as well as the keys before they are returned to you.
- PPE: The supplier will be using protective equipment such as masks, gloves or sanitiser, but some may have additional safety equipment as well.
When you are arranging the annual check, be sure to ask your WAV supplier what safety protocols they have put in place and if you have any special requirements, discuss them with the supplier before they arrive.
Do I really need the annual WAV check?
Whilst the annual check isn’t compulsory, we highly recommend that you have this completed each year to reduce the risk of any problems occurring. Identifying potential issues early can help to prevent unplanned or unexpected repairs and provide reassurance that your vehicle is in good working order. Remember, the cost of the annual check and any repairs needed due to general wear and tear is included in the cost of your lease, so it is well worth having the annual check done even if it is just for your own peace of mind.
How do I arrange the annual WAV check?
Your WAV supplier will contact you about a month before the anniversary of when you took delivery of your WAV to arrange the annual check, so you don’t need to do anything other than wait for their call and arrange a suitable date and time.
What happens if I need a repair?
If the supplier identifies that some of the conversion items need to be repaired, they will usually try take care of it there and then, but this is dependent on them having the parts they need with them at the time. If they need to order replacement parts, your supplier will arrange another convenient day with you to carry out the work. Where possible any maintenance work will be carried out at your home, but if this is not possible, they will arrange for your WAV to be collected and the work carried out at their workshop.
If your vehicle needs to go to the workshop, your WAV supplier may be able to provide you with a temporary courtesy vehicle whilst your repair is being completed. But if your vehicle is going to be off the road for more than 48 hours, we will also look to support your continuous mobility through the use of accessible taxis or, where possible, an adapted hire vehicle.
We’ve got you covered
The annual WAV check is just one of the ways that our all-inclusive lease aims to provide worry-free motoring. You can find out more about the other benefits of your lease and what to do if something goes wrong in our dedicated customer area.
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