Wheelchair Accessible Vehicle (WAV) suppliers are specially trained to help you choose a vehicle which fits your needs. They also provide support throughout your lease, such as helping with your service and maintenance.
You might already know the role they play in converting vehicles into WAVs, but do you know all the other things that WAV suppliers look after? Read on to find out how your WAV supplier can assist you.
This article was reviewed and fact-checked by our in-house experts in November 2025.
What do WAV suppliers help you with?
Your WAV supplier is your main contact during your lease with the Motability Scheme. They will be able to support you with a range of things, such as:
- Helping you choose the right vehicle for you
- Ordering and delivering your new vehicle
- Making sure you are comfortable with your new WAV
- Offering assistance when arranging your servicing, maintenance and repairs
- Carrying out your annual WAV check
Did you know?
All our dedicated WAV suppliers offer a nationwide service and can visit you at home for any demonstrations and test drives.
Search our full list of WAV suppliers and find their contact details.
Choosing the right vehicle
WAV suppliers aim to help you choose the best vehicle for your needs. They’ll guide you through everything from seating layouts to ground clearance, helping you find the WAV that suits you best.
They’ll also arrange for a home demonstration and test drive, giving you the chance to make sure that you choose the right vehicle before placing the order.
Check out our top preparation tips for your WAV demonstration and the key questions you should ask on the day.
Ordering and delivery
Once you’ve decided which WAV you’d like to order, your WAV supplier will then place your application and get to work converting the standard, or ‘base’ vehicle, into a WAV.
Depending on the complexity of the vehicle you’ve ordered, this can take several weeks or months, but your WAV supplier will keep you up to date throughout the process. They’ll also get in touch with the adaptation installer if you are also having adaptations fitted to your WAV.
Once your vehicle is ready, they will deliver your WAV to your home address and give you another demonstration to make sure you are comfortable with your new vehicle.
After delivery
WAV suppliers are always on hand if you have any problems getting used to your new WAV.
They’ll do everything they can to help you feel more confident and comfortable with it and answer any questions you might have.
Servicing, maintenance and repairs
The next thing your WAV supplier supports you with is the routine servicing and maintenance of your vehicle.
As WAVs are converted from standard vehicles, you need to keep up with the manufacturer’s servicing schedule to keep the vehicle in good working order. Your supplier will make sure that your WAV is serviced and has its MOT test when it’s needed during your lease.
Read our top tips for looking after your WAV.
Remember
Your Motability Scheme lease package is all-inclusive, which means that all servicing, maintenance, and breakdown assistance are covered.
Annual WAV check
On top of arranging the regular servicing for your vehicle, your WAV supplier will also carry out an annual WAV check for the conversion elements of your WAV.
This is carried out each year, usually at your home address, and will cover things like the ramp or lift and wheelchair tie-downs to make sure they’re working correctly and still meet your needs. Watch our video on how to use your tie-downs.
If the supplier sees something needs fixing, they’ll try to do it right away if they have the parts. If not, they’ll set up another time to fix it and will aim to complete these repairs.
For any mechanical issues outside of your annual WAV check, your WAV supplier should be your first point of contact.
Your online account puts you in control
You can use your Motability Scheme online account to view your lease details, add or change drivers, or even start your next application from home.
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