Dealer advice on choosing a car and handovers during COVID-19

Challenges in the motoring industry are leading to longer delivery times for some vehicles.

Watch our new video where Jonathan Bell, a Motability Scheme specialist from Pentagon Vauxhall in Sheffield, gives advice on how to minimise delays when choosing a car, and explains how dealers are working behind the scenes to get customers’ cars ready for COVID-safe handovers.   



COVID FAQs on vehicle handovers and new applications 

I am due to collect my new car, am I still able to do this?

The Motability Scheme will remain open and the handover of new Scheme cars can take place as long as your dealership is able to safely do this on their premises, which could include their car park, while complying with the current regulations. Please contact your dealership directly to understand how this might affect the collection of your new car. Please note that the dealership’s facilities are also likely to be closed.

Has COVID-19 affected car delivery times?

As Jonathan explains in the video above, the length of time it takes for your car to be delivered could vary considerably due to the disruption experienced by car manufacturers during this time. It is worth checking with the dealership if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer. Being flexible on the colour could well help minimise delays, it may also be worth checking whether there is a comparable car from a different manufacturer available sooner.

Am I able to place an application for a Motability Scheme car?

We can accept new applications for the Motability Scheme if your dealership is able to place this application on your behalf within the current regulations. Your dealer may be able to manage your application without your needing to be at the dealership, however this will be down to individual dealerships and whether they have the capacity to manage your application within the regulations. 

I had my lease extended by six months due to the COVID situation, when can I place a new order?

If you had your lease extended due to the COVID situation you do not have to wait until the end of your six-month extension to place an application if your dealer is able to do this for you whilst operating within the current regulations. Please contact your dealership directly to understand whether they are able to place your application for you at this time.

For all the latest information, including how restrictions are affecting our dealerships, please see our updated COVID-19 FAQs.

About the Motability Scheme

The Motability Scheme helps you to get mobile by exchanging your mobility allowance to lease a new car, Wheelchair Accessible Vehicle, scooter or powered wheelchair, all of which come with our fully inclusive lease package, so you can get on the road and enjoy everyday freedom: it’s simple, affordable, reliable.

If you’d like to find out more about the Scheme, request an information pack below and we’ll send you all the information that you need to make the right choice.

Get a free information pack

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