COVID-19 update: £50 insurance-based refund

In spring 2020, as the first lockdown started to ease, we were able to share savings from a lower level of insurance claims by sending £50 to all our customers. We are pleased to say that, following a similar reduction in claims during further lockdowns, we will send another insurance-based refund of £50 to customers who joined the Scheme before 4 January 2021.

Please note that this article was updated on 16 June 2021 to show the new timescales for payment. Previously we advised that bank transfer payments would begin on 15 June 2021 and cheque payments from 21 June 2021. However, bank transfer payments will now start from 17 June 2021 and cheque payments from 24 June 2021. Please be aware that payments will take place over a number of weeks and we cannot advise exactly when you will receive your refund.

If you have a Motability Scheme online account you can request to have the money transferred directly to your bank account. You can do this by logging into your account and navigating to the ‘personal details’ area and following the onscreen instructions to provide your bank details.

If we hold your email address, you may also receive an email from us explaining how you can receive the payment by bank transfer.  Please don’t worry if you receive this email, and if you’d rather have the payment by cheque, just disregard it. If you want to receive the payment by bank transfer but haven’t had an email from us, just follow the steps outlined in this article.

Read more about online payments through the Motability Scheme online account

If you would like to receive the insurance payment directly into your bank account, please add your bank details to your online account by 11 June 2021 as  we will start making the online payment to eligible customers from 17 June 2021. Once we have completed the online payments, we will then begin issuing the refund to remaining eligible customers by cheque. Please note, we are only able to make the payment by bank transfer through the Motability Scheme online account.

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Don’t yet have an account? Find out more here

The Motability Scheme online account is currently available to car and WAV customers. For customers without an account or who would prefer to receive this payment by cheque, you do not need to contact us. We now expect to start sending the cheques from 24 June 2021 and this will continue until the end of July 2021. Please be aware that we will not reissue the cheque in another person’s name

If you are unable to visit a branch to cash your cheque, you should speak to your bank to see what other options they have available. A number of banks now offer alternative ways of cashing cheques, such as through your smartphone banking app or filling out a paying-in slip and posting back to the bank along with the cheque. If you are unsure what services your bank offers to help you cash cheques, more details should be available on their website.

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