The Motability Scheme works with a range of expert Wheelchair Accessible Vehicle (WAV) suppliers. They play a crucial role in helping customers get mobile.
You might already know the role they play in converting vehicles into WAVs, but do you know all the other things that WAV suppliers look after? Read on to find out how your WAV supplier will support you during your lease.
What do WAV suppliers help you with?
Your WAV supplier is your main point of contact during your lease with the Motability Scheme. They will be able to support you with a range of things, such as:
- Helping you choose the right vehicle for you
- Ordering and delivering your new vehicle
- Making sure you are comfortable with your new WAV
- Offering assistance when arranging your servicing, maintenance and repairs
- Carrying out your annual WAV check
Did you know?
All of our dedicated WAV suppliers offer a nationwide service and can visit you at home for any demonstrations and test drives.
Find the full list of WAV suppliers and their contact details
Choosing the right vehicle
First and foremost, WAV suppliers aim to help you choose the best vehicle for your needs. They will offer expert advice on everything from seating layouts to ground clearance, to help you decide which WAV is right for you.
They will also arrange for a home demonstration and test drive, to give you the chance to make sure that you choose the right vehicle before placing the order.
Read our essential questions to ask at your WAV demonstration
Ordering and delivery
Once you’ve decided which WAV you’d like to order, your WAV supplier will then place your application and get to work converting the standard, or ‘base’ vehicle, into a WAV.
Depending on the complexity of the vehicle you’ve ordered, this can take several weeks or months, but your WAV supplier will keep you up to date throughout the process. They will also get in touch with the adaptation installer if you are also having adaptations fitted to your WAV.
Once your vehicle is ready, they will deliver your WAV to your home address and give you another demonstration to make sure you are comfortable with your new vehicle.
After delivery
From 1 January 2025, we’re no longer asking WAV suppliers to visit you after your first month to check how things are going. But your supplier is on hand if you have any problems getting used to your new WAV.
They’ll do everything they can to help you feel more confident and comfortable with it and answer any questions you might have.
Servicing, maintenance and repairs
The next thing your WAV supplier supports you with is the routine servicing and maintenance of your vehicle.
As WAVs are converted from standard vehicles, you need to keep up with the manufacturer’s servicing schedule to keep the vehicle in good working order. Your supplier will make sure that your WAV is serviced and has its MOT test when it’s needed during your lease.
Read our top tips for looking after your WAV
Remember
Your Motability Scheme lease package is all-inclusive, which means that all servicing, maintenance, and breakdown assistance are covered.
Annual WAV check
On top of arranging the regular servicing for your vehicle, your WAV supplier will also carry out an annual WAV check for the conversion elements of your WAV.
This is carried out each year, usually at your home address, and will cover things like the ramp or lift and wheelchair tie-downs to make sure they’re working correctly and still meet your needs.
If the supplier sees something needs fixing, they’ll try to do it right away if they have the parts. If not, they’ll set up another time to fix it and will aim to complete these repairs.
For any mechanical issues outside of your annual WAV check, your WAV supplier should be your first point of contact.
Find out more about what happens at your annual WAV check
If you have any questions…
Remember that you can also use the Motability Scheme online account to view your lease details, add or change your drivers, or even start your next application from home.
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