Had an accident? You can now report it online

The Direct Line Motability (DLM) insurance portal gives you the flexibility to manage your Motability Scheme insurance online.

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How to raise a new insurance claim

You can report most types of incidents online. While every claim is different, it should take you around 20 minutes:

Step 1

Sign in or create your Motability Scheme online account.

Step 2

Go to the ‘Insurance’ tab in the main menu on the left-hand side.

Step 3

Enter the DLM insurance portal where you will be logged in automatically. You will not need further details to sign in.

Step 4

Go to the ‘Claims’ section to get started.

Step 5

Provide details about the incident, if anyone else was involved and if there’s any damage to your vehicle. No matter how big or small. This will be done through a series of multiple-choice questions. You’ll also be given the opportunity to upload any supporting documents, including dash cam footage and images.

You’ll then receive confirmation of your claim by text and email.

If your vehicle needs repairs

You’ll be given the details of your assigned repairer when you raise your claim online. Their contact details will also be sent to you via text in case you need to get in touch. They’ll contact you to arrange a convenient date for the repair and keep you updated throughout the process.

To keep you mobile, your assigned repairer can even bring a courtesy car to you when they pick up your Scheme vehicle. We’ll always do our best to give you a suitable replacement.

If you have minor damage

If the damage is light, then you might not need to get your vehicle repaired. We call this a repair not required or RNR. It will still be noted on the DLM system and you’ll be issued a reference number, but it’s not recorded as a claim. There’s no excess to pay and you can continue driving your vehicle as usual. Once you’ve filled out all the information online, we’ll let you know if this option applies.

What else can I do in the DLM portal?

• Instantly add or remove drivers from your insurance policy
• Download important documents such as your Certificate of Motor Insurance and Policy Schedule, so you always have them to hand
• Update your personal details should anything change. This will also update automatically on your Motability Scheme online account, so there’s no need to tell us after
• Access DLM’s Virtual Assistant for quick answers to common questions
• Chat to a DLM advisor using Live Chat for further assistance

Other features of the Motability Scheme Online Account

Without having to call us you can:

• View your lease details
• Add your bank details to receive payments such as the New Vehicle Payment or End of Contract Payment, directly into your account. Instead of receiving these by cheque in the post
• Find the contact details of your managing dealer. Now, you can also change your managing dealer in an instant
• Make and manage appointments with Kwik Fit for things such as tyre replacements
• Extend the lease of your current vehicle, if you’re eligible

Should you still need help navigating your Motability Scheme Online Account, watch our dedicated playlist on YouTube with handy tutorials to get you started.

Sign in

Create your account

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