Our Powered Wheelchair and Scooter Scheme now supports 20,000 customers

We’re pleased to announce that this year, our Powered Wheelchair and Scooter Scheme has grown to support 20,000 customers across the UK. Read this article to learn more about the Scheme’s history and how we’ve worked to provide people with worry-free mobility.

Back in July 2020, we celebrated the 10-year anniversary of the Powered Wheelchair and Scooter Scheme being run by Motability Operations Ltd. We’ve now reached another big milestone by providing over 20,000 people across the UK with a mobility scooter or powered wheelchair.

When we first took over the Powered Wheelchair and Scooter Scheme in 2010, there were only 5000 customers and a smaller selection of products to choose from. Since then, we’ve increased the number of manufacturers we work with and have expanded our dealer network to nearly 300 sites across the UK. There are over 500 products to choose from on the Scheme, giving customers plenty of choice to find the right product for them.

One Scheme customer, Ryan, talked about the “incredible freedom” his powered wheelchair gives him:

“As soon as I tried [my powered wheelchair], I felt in a world of comfort and safety. I didn’t have to tell someone where I wanted to go… I can definitely do things I couldn’t do before.”

We’ve also used technology to give customers more flexibility. Along with our useful ‘Find a Dealer’ and ‘Product Search’ tools, we updated our website with a new ‘Find a scooter or powered wheelchair’ tool – this helps you to discover which product would suit you best, based on your needs.

We rolled out the Motability Scheme online account for powered wheelchair and scooter customers too, so you can flexibly manage your lease from the comfort of your home. The account lets you view important lease dates and details about your product, as well as updating your personal information and even saving your bank details to receive refunds and payments quickly.

Sign up for an online account

Log into your account

We asked Jim Wood, who looks after the Powered Wheelchair and Scooter Scheme, for his thoughts on reaching this milestone. Here’s what he said:

“I am delighted that, together with our dealer partners, we’ve now achieved the milestone of having more than 20,000 customers on the Motability Powered Wheelchair and Scooter Scheme. We have significantly increased our range of products to meet our customers’ needs – and are proud to be supporting so many people with our worry-free package.”


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